At NR Online Store , we aim to provide a smooth delivery and return experience for our customers. Please read the policy below carefully.

Delivery Policy
📦 Order Processing

Orders are processed within [1–3 business days] after payment confirmation.

Orders are not shipped on weekends or public holidays.

🚚 Shipping Time

Standard Delivery: [5–7 business days]

Express Delivery (if available): [3–5 business days]

Delivery times may vary depending on your location and external factors such as weather or courier delays.

💰 Shipping Charges

Shipping costs are calculated at checkout.

Free delivery may be available for orders over [2999] , if applicable.

📍 Delivery Address

Please ensure your shipping address is correct.

We are not responsible for delays or lost packages due to incorrect address details provided by the customer.

Return Policy
🔄 Returns

We accept returns within [7 days] of delivery.

Items must be unused, undamaged, and in original packaging.

Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items

The following items cannot be returned:

Personal care items

Sale or clearance items (if applicable)

Refund Policy

Once we receive and inspect the returned item, we will notify you of the refund status.

Approved refunds will be processed within [15 business days] to the original payment method.

Shipping fees are non-refundable unless the item was damaged or incorrect.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us within [5 days] of receiving the item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within [12–24 hours] of delivery

Provide photos or videos of the item and packaging

We will arrange a replacement or refund at no extra cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service.

Contact Us

If you have any questions about delivery or returns, contact us at:

Email: INFO@nronlinestore.com